Return & Refund Policy

Effective Date: July 26, 2026

At ToyCartUSA.com, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn't right with your order, we're here to help.

Please read our Return & Refund Policy carefully before making a purchase.

---

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.

• Be unused and in its original condition.

• Include all original packaging, accessories, manuals, and tags (if applicable).

• Be free from damage caused by misuse, improper handling, or normal wear and tear.

Returns that do not meet these conditions may not be eligible for a refund.

---

Non-Returnable Items

For safety, hygiene, or other reasons, certain items cannot be returned, including:

• Opened or used products where resale is not possible.

• Items marked as Final Sale or Non-Returnable.

• Gift cards.

• Downloadable digital products (if offered).

• Products damaged due to misuse, neglect, improper assembly, or accidental damage.

---

Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged during shipping

• Defective

• Missing parts

• Incorrect compared to what you ordered

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we'll work with you to provide a suitable resolution, which may include a replacement, exchange, store credit, or refund depending on the circumstances.

---

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@toycartusa.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Our support team will provide return instructions and, where applicable, the return shipping address.

Please do not return products without receiving return authorisation from our team.

---

Return Shipping

If the return is due to:

Our error (such as receiving the wrong item, a defective product, or a damaged shipment):

• We will cover the return shipping costs where applicable.

Customer preference (such as ordering the wrong item, no longer wanting the product, or ordering by mistake):

• The customer is responsible for the return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error.

---

Refund Process

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Most refunds are processed within 5–10 business days, depending on your payment provider or financial institution.

Please note that processing times may vary depending on your bank or credit card issuer.

---

Exchanges

If you receive a defective or damaged item and would prefer a replacement instead of a refund, we'll gladly assist you, subject to product availability.

If the item is no longer available, we'll work with you to find a suitable alternative or issue a refund.

---

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

---

Refused or Undeliverable Packages

If a package is refused by the customer or returned because of an incorrect or incomplete shipping address provided at checkout, any refund may be reduced by:

• Return shipping charges

• Original shipping costs (where applicable)

• Any carrier or handling fees incurred

Please ensure your shipping information is accurate before placing your order.

---

Late or Missing Refunds

If you haven't received your refund after receiving confirmation from us:

1. Check your bank or credit card account.

2. Contact your card issuer or bank, as processing times may vary.

3. If you still need assistance, please contact us at support@toycartusa.com.

---

Contact Us

If you have any questions about returns, exchanges, or refunds, we're here to help.

ToyCartUSA

Website: ToyCartUSA.com

Email: support@toycartusa.com

---

Thank you for shopping with ToyCartUSA.com. We appreciate your trust and are committed to making every purchase a positive experience. Our team is always happy to assist and ensure your concerns are resolved fairly and promptly.